1. Introduction
Welcome to UIS Groceries App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
2.1 Personal Information
- Name and contact information (phone number, email address)
- Delivery address and location data
- Payment information (processed securely through payment gateways)
- Order history and preferences
- Account credentials and profile information
2.2 Device Information
- Device model, operating system, and unique device identifiers
- IP address and network information
- App usage data and performance metrics
3. Permissions and Data Access
Our app requests the following permissions to provide you with the best grocery shopping experience:
Phone & Telephony
READ_PHONE_STATE, CALL_PHONE: Used for customer support calls and account verification. We do not access your call logs or personal contacts.
Internet & Network
INTERNET, ACCESS_NETWORK_STATE: Essential for app functionality, order processing, and real-time updates.
Location Services
ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION: Used to find nearby stores, calculate delivery distances, and provide location-based offers. You can disable this in settings.
Camera & Media
CAMERA, READ_MEDIA_IMAGES: Allows you to scan product barcodes, upload profile pictures, and share product images. We do not access your entire photo library.
Storage Access
WRITE_EXTERNAL_STORAGE, READ_EXTERNAL_STORAGE: Used to save order receipts, app data, and cache for offline functionality.
Downloads
ACCESS_DOWNLOAD_MANAGER: Enables downloading of receipts, promotional materials, and app updates.
4. Payment Gateway Integration
We use secure payment gateways to process your transactions. Here's how we handle your payment information:
Secure Payment Processing
- Payment Gateway Partners: We integrate with trusted payment providers like Razorpay, PayU, and other PCI DSS compliant gateways
- Data Security: All payment information is encrypted using industry-standard SSL/TLS protocols
- No Storage: We do not store your complete payment card details on our servers
- Tokenization: Payment information is tokenized for secure recurring transactions
- Compliance: All payment processing follows PCI DSS standards and local financial regulations
5. How We Use Your Information
- Process and fulfill your grocery orders
- Provide customer support and respond to inquiries
- Send order confirmations, delivery updates, and promotional offers
- Improve our app functionality and user experience
- Prevent fraud and ensure app security
- Comply with legal obligations and regulatory requirements
6. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With delivery partners, payment processors, and other service providers necessary for app operation
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of business assets
- Consent: With your explicit consent for specific purposes
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- End-to-end encryption for sensitive data transmission
- Secure servers with regular security updates
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Permission Control: Manage app permissions through your device settings
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Typically:
- Account information: Until account deletion or 3 years of inactivity
- Order history: 7 years for accounting and legal purposes
- Payment information: As required by financial regulations
- Marketing data: Until you opt-out or 2 years of inactivity
10. Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
By using the UIS Groceries App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
